Help

• "Home"icon:Return to the home page
• "Registration"icon:to choose your membership plans (= sports plans), workshops, etc.
• "Calendar"icon: to view or cancel your class reservations
• "Envelope"icon: forum
• "Person"icon (at the bottom right of the screen):
  • Your Personal Information
  • View/edit your payment methods
  • Change your password
  • Change the language
  • Delete your account
  • Need help

uliegesports

You cannot add your student or staff ID card directly through the app.

You’ll add your ULiège student or staff ID number when you choose a membership plan to sign up for. 

Once you click on the plan: 

• Click "Sign Up"
• Scroll down and accept the terms and conditions
• Then, on theregistration formpage: fill out only the fields that apply to you (Uliège Student, Staff, etc.), includingyour student ID number
• Continue through to payment for the plan so that the plan can be validated 

• I've already created an account on the app and would like to add a family member (child, parent, spouse)

You can link the profiles of one or more members of the same family to combine them into a single account. This will make it easier to reserve sports time slots.

• How do I do that?

Log in to the app using the account you’ve already created.  On the home page, next to the member’s name, click the arrow, then click “Add a Profile,” fill out the form for the family member who doesn’t have an account yet, and then submit.

• I created my own account and another account in your child's name (2 separate accounts)

You cannot link the two accounts yourself. Please contact the ULiège Sports office.

•  I have a parent/child account in the app. Who receives notifications about cancellations, rescheduling, etc.?

Notifications can be sent via email or push notifications (within the app).

Each family member receives emails or notifications through their own profile.

Example: We have an account that includes all members of my family. I am a parent and am enrolled in boxing, so I will receive notifications through my profile. My child is enrolled in tennis and will therefore receive notifications on their own profile. 

Packages marked with a padlock are packages that are not yet available. 

This means that registration will open on a specific date (see the date in the program title and on the section page on our website).

This does not mean that the activity is full or closed.

The padlock icon will disappear when registration opens. 

After making the payment, you can delete the card number so that it is not stored in the app. 

The app offers two payment methods:

• By credit card (Visa, Mastercard)
• Via Bancontact 

When you’re ready to pay, you’ll be prompted to add a card. Simply enter your credit or debit card number. 

Note: When adding a debit card, the “CVC” prompt appears but disappears once the system detects that it is a Bancontact payment.

After payment, you can delete the saved card if you wish. On some versions of the app, the added card is not saved for future payments.

If an error message appears, you can send an email to the ULiège Sports office explaining the problem and attaching a screenshot.

In that case, please contact the ULiège Sports office by email at or sports@uliege.be

Please note: When paying with Bancontact, the CVC disappears automatically when you enter the card number, because Mangopay uses that number to determine whether or not the card has a CVC.

Through the mobile app 

• Tap the "Home"icon (house).
• In the top-left corner, select "My Memberships."
• A list of your paid memberships will appear.
• For each membership you want, click the blue "Send receipt by email" button.
• The receipt will be automatically sent to the email address associated with your account.

Via computer

• Tap "My Member Area" in the top-left corner
• Then, tap "My Memberships"
• A list of your paid memberships will appear.
• For each membership you want, click the orange "Download Receipt" button.
• The receipt will be downloaded to your computer.

• Slots become available every 14 days on the app. For example, you cannot book a class that takes place in one month.

For example: Today is October¹, so I can book a time slot through October 14.

• For most sports, there are no classes during school breaks. As a result, there are no time slots available for booking during this period. Please check the website for class start and end dates, as well as break dates.

• In the app:

Click on the home page (the "house" icon in the lower-left corner), then "My Membership Card" atthe top center of the screen.
A membership card will be generatedfor each subscription youpurchase. 

• Computer version:

The computer version doesnotprovide accessto your digital membership card. You will therefore needto print the payment receipt (membership card and section supplements) and present it whenever you are checked by a ULiège Sports representative.

Send an email to the office at , sports@uliege.be, or , explaining the problem and attaching a screenshot.

This applies, for example, to:

1. My status (membership category)
2. My email address
3. Last name or first name, …

In this case, please contact the ULS office, which will make the change.

IMPORTANT: Do not create a new account.

Open the mobile app, enter the email address associated with your MonClub account, click “Sign In,” and a new window will open asking for your password; then click “Forgot Password.” You’ll then receive an email from MonClub to reset your password.

On a computer, go to https://uliege.monclub.app/ , then enter the email address associated with your MonClub account and click “Forgot Password.” You’ll then receive an email from MonClub to reset your password.

If you have unsubscribed from MonClub emails, you will no longer receive any messages from us (password resets, class cancellations, etc.). It’s also possible that your email address was never verified via the verification email sent when you created your account. In either case, emails cannot be delivered to you.

Please contact the ULiège Sports office ( sports@uliege.be ) so that we can verify your status, reactivate email delivery if necessary, and resend the verification email.

Contact the ULiège Sports Office